This page provides general customer information for Unique Custom Floors. It does not replace personalized legal advice or modify a signed written agreement.
Information We Collect
We may collect contact details such as name, email address, phone number, service interest, project details, shipping address, billing details, and messages submitted through forms, quote requests, checkout, or order tracking.
If you use the AI Floor Simulator, we may process room photos, selected flooring materials, phone numbers submitted for follow-up, and simulation preferences so our team can provide product guidance or estimates.
We may also collect technical information such as browser type, device information, referring pages, pages viewed, approximate location, and usage activity through cookies, analytics tools, server logs, and similar technologies.
How We Use Information
We use information to respond to inquiries, prepare estimates, process orders, coordinate delivery or installation, provide customer support, improve the website, prevent fraud, maintain security, and send service-related communications.
With your consent or where permitted, we may send promotional updates about flooring products, services, offers, or project ideas. You can unsubscribe from marketing emails at any time.
Sharing Information
We do not sell personal information. We may share information with service providers who help operate the website, process payments, deliver materials, manage leads, provide analytics, host data, or support customer communications.
We may disclose information when required by law, to protect our rights, to prevent misuse of our services, or in connection with a business transfer such as a merger, acquisition, or sale of assets.
Cookies and Analytics
Cookies and similar tools may be used to remember preferences, improve site performance, understand visitor behavior, support cart functionality, and measure marketing effectiveness.
You can control cookies through your browser settings. Some features, such as cart persistence or language preferences, may not work correctly if cookies or local storage are disabled.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect information. No website, network, or storage system can be guaranteed to be completely secure.
We keep information only as long as needed for business, legal, tax, warranty, dispute resolution, security, and recordkeeping purposes.
Your Choices
You may contact us to request access, correction, deletion, or limitation of personal information where applicable. We may need to verify your identity before completing a request.
Our services are intended for adults and are not directed to children under 13. If we learn that we collected information from a child without appropriate consent, we will take steps to delete it.