Return Policy

↩ Return Eligibility

Eligible stock flooring materials may be returned within 30 days of delivery or pickup.

We accept returns for both defective and non-defective eligible products, as long as the product is new, unopened, unused, undamaged, in its original packaging, and accompanied by proof of purchase.

All returns must be approved by Unique Custom Floors before the customer ships or brings back materials. Customers must contact us first for return instructions.

📦 Return Method

Return method: approved returns may be returned by mail or as instructed by Unique Custom Floors.

Return shipping / return label: customer responsibility, unless otherwise required by law or agreed in writing by Unique Custom Floors.

Restocking fee: no restocking fee.

💳 Refunds

Refund processing time: approved refunds are processed within 10 business days after returned materials are received, inspected, and approved.

Refunds are issued to the original payment method when possible.

🔄 Exchanges

Exchanges are accepted for eligible unopened materials, subject to availability, inspection, price differences, and any applicable delivery or shipping fees.

✕ Non-Returnable Items

The following items are not eligible for return unless required by law or agreed in writing by Unique Custom Floors:

• Installed materials
• Opened boxes
• Damaged materials
• Clearance items
• Custom orders
• Special orders
• Mixed dye lots
• Cut materials
• Adhesive
• Underlayment
• Cut trim
• Samples
• Labor charges
• Installation fees
• Delivery fees
• Handling fees
• Measurement fees
• Design fees
• Demolition fees
• Disposal fees
• Special service fees

🔍 Delivery Inspection & Damage Claims

Please inspect all materials at delivery or pickup. Note visible damage or missing items with the driver or team member before signing when possible.

Report damaged, defective, incorrect, or missing items within 48 hours of delivery with photos, order number, product name, quantity affected, and a description of the issue.

✗ Cancellations & Special Orders

Standard material orders may be cancelled before processing or shipment. Once materials have been ordered from a supplier, shipped, delivered, cut, staged, or installed, cancellation may not be available.

Custom and special-order materials may require a non-refundable deposit and may be final sale once approved or submitted to the supplier.

✉ How to Start a Return

Contact us before shipping or dropping off any materials. We will confirm eligibility and provide return instructions.

Unique Custom Floors
802 Overhill Dr, Brandon, FL 33511
Phone: +1 (813) 965-0939
Email: sales@uniquecustomfloors.com