This page provides general customer information for Unique Custom Floors. It does not replace personalized legal advice or modify a signed written agreement.
Return Eligibility
Eligible stock flooring materials may be returned within 30 days of delivery or pickup.
We accept returns for both defective and non-defective eligible products, as long as the product is new, unopened, unused, undamaged, in its original packaging, and accompanied by proof of purchase.
All returns must be approved by Unique Custom Floors before the customer ships or brings back materials. Customers must contact us first for return instructions.
Return Method and Shipping
Return method: approved returns may be returned by mail or as instructed by Unique Custom Floors.
Return shipping / return label: free. We provide a prepaid return label (download and print) for approved returns, at no cost to the customer, unless otherwise required by law or agreed in writing by Unique Custom Floors.
Restocking fee: no restocking fee.
Refund Processing
Refund processing time: approved refunds are processed within 10 business days after returned materials are received, inspected, and approved.
Refunds are issued to the original payment method when possible.
Exchanges
Exchanges are accepted for eligible unopened materials, subject to availability, inspection, price differences, and any applicable delivery or shipping fees.
Non-Returnable Items
Non-returnable items include installed materials, opened boxes, damaged materials, clearance items, custom orders, special orders, mixed dye lots, cut materials, adhesive, underlayment, cut trim, samples, labor charges, installation fees, delivery fees, handling fees, measurement fees, design fees, demolition fees, disposal fees, and special service fees unless required by law or agreed in writing.
Delivery Inspection and Damage Claims
Please inspect all materials at delivery or pickup. Note visible damage or missing items with the driver or team member before signing when possible.
Report damaged, defective, incorrect, or missing items within 48 hours of delivery with photos, order number, product name, quantity affected, and a description of the issue.
Cancellations and Special Orders
Standard material orders may be cancelled before processing or shipment. Once materials have been ordered from a supplier, shipped, delivered, cut, staged, or installed, cancellation may not be available.
Custom and special-order materials may require a non-refundable deposit and may be final sale once approved or submitted to the supplier.
Contact Us to Start a Return
Contact us before shipping or dropping off any materials. We will confirm eligibility and provide return instructions.
Unique Custom Floors | 802 Overhill Dr, Brandon, FL 33511 | +1 (813) 965-0939 | sales@uniquecustomfloors.com